Cancellation policy

Your first visit

Your first visit costs $99. You pay when you book.

• 24 hours or more before your visit: cancel and we refund the full $99 to your original payment method.
• Less than 24 hours before, or a missed visit: the $99 isn't refunded. You can still reschedule.

To cancel or reschedule, call us at (760) 542-8898 or email [email protected].

Your membership

Your membership begins one month after your first visit, at $49 a month, and your first membership charge is made then. It renews automatically every month until you cancel. Membership is required for refills and ongoing care.

If your provider decides after your first visit that we're not the right fit, we cancel your membership for you before it is charged.

How to cancel

You can cancel at any time. You don't need to give a reason. Use any of these:

• our online form at goldenleafhc.com/cancel
• phone, at (760) 542-8898
• email, at [email protected]

We confirm your cancellation by email. Cancelling stops future monthly charges.

When it ends

Your care continues until the end of the month you've already paid for. Then your membership ends and no more charges are made. Once it ends, we can no longer provide refills or ongoing care.

Refunds

Membership payments already made are not refunded. The exception is a billing mistake or another exceptional circumstance, which we review case by case.

Coming back

• Within 3 months of cancelling: you pick up again at $49 a month.
• More than 3 months after cancelling: you start again with a $99 first visit.

More detail

This policy is part of our Terms. If you have a question about a charge, call us at (760) 542-8898 or email [email protected].